General Terms

Nautyra
Owner: Ing. Thomas Malle
Zeillergasse 41/1, 8020 Graz, Austria
Email: office@nautyra.eu

Phone: +43 664 1802125
Web: www.nautyra.eu

1. Scope

These General Terms and Conditions (GTC) apply to all business relations between Nautyra (hereinafter “Provider”) and its customers (hereinafter “Customer”) via the website www.nautyra.eu
, as well as for all services, consultations, mediation, and deliveries.

Deviating conditions of the customer are not recognized unless expressly agreed to in writing by the provider.

2. Description of Services

Nautyra offers consulting services, information provision, mediation of professionals, the sale of order-specific spare and wear parts, as well as complementary services, in particular:

Visual inspections of yachts

Cleaning and maintenance services before or after the season

Sourcing and delivery of spare parts

Support for maintenance and repairs through partner companies

The provider may perform services either itself or through commissioned partner companies.

3. Offers and Conclusion of Contract

The presentation of products and services on the website does not constitute a legally binding offer but an invitation to order.

By clicking the “Order Now” or “Place Binding Order” button, the customer submits a binding offer to conclude a contract.
The contract is only concluded upon written order confirmation or actual performance of the service by Nautyra.

4. Prices and Payment Terms

All prices are in Euro (€) and include statutory VAT unless otherwise stated.
Price changes, printing, or typing errors are reserved.

Payment can be made in advance, by bank transfer, credit card, or via the payment methods offered in the online shop.
For services, unless otherwise agreed, a deposit or advance payment is required.

5. Delivery and Service Conditions

Deliveries are made to the address provided by the customer.
Partial deliveries are permitted if reasonable for the customer.

For services (e.g., visual inspections, cleaning), the agreed execution times in the order apply.
Weather- or season-related delays do not entitle the customer to withdraw from the contract, provided the provider can perform the service within a reasonable period.

6. Right of Withdrawal for Consumers

Consumers under the Consumer Protection Act have a 14-day right of withdrawal.

The withdrawal period is 14 days from the date of contract conclusion or, for goods deliveries, from receipt of the goods.
To exercise the right of withdrawal, a clear statement (e.g., by email to office@nautyra.eu
) is required.

Exclusion of Withdrawal:
The right of withdrawal does not apply to services that have already been fully performed or to goods that are custom-made or specially ordered.

7. Warranty and Liability

The statutory warranty provisions apply.

Nautyra is liable only for damages caused by gross negligence or intent.
The provider is not liable for damages caused by improper handling, use, installation, or maintenance.
For mediated services (e.g., through third parties or partner companies), liability lies with the respective service provider.

8. Mediation Services

When mediating professionals or service providers, Nautyra acts solely as a mediator.
The contract for the provision of services is concluded directly between the customer and the respective service provider.
Nautyra assumes no liability for the performance or quality of services provided by third parties.

9. Retention of Title

Delivered goods remain the property of Nautyra until full payment is received.

10. Data Protection

The processing of personal data is carried out in accordance with the privacy policy on this website and in compliance with the EU General Data Protection Regulation (GDPR).

11. Jurisdiction and Applicable Law

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
The place of jurisdiction, to the extent legally permissible, is Graz, Austria.

12. Final Provisions

Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions remains unaffected.
Amendments or additions must be made in writing.

📅 Last updated: November 2025
© Nautyra – Ing. Thomas Malle